1. Introduction
This Privacy Policy outlines how Marika Care Pty Ltd trading as Marika Care, a disability support company located in Victoria, Australia, collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all individuals accessing our services, including clients, employees, contractors, and website visitors.
2. Collection of Personal Information
2.1 Types of Personal Information We may collect the following types of personal information, including but not limited to:
- Names, addresses, and contact details (e.g., email, phone numbers)
- Date of birth, gender, and disability-related information
- Health records, medical history, and related documentation
- Financial information (e.g., billing details, payment information)
- Employment history and qualifications
2.2 Collection Methods We collect personal information through various channels, including:
- Directly from individuals during consultations, assessments, and interviews
- From third parties, with consent, such as healthcare providers, government agencies, or family members
- From publicly available sources or publicly accessible websites
- Through our website and online forms
3. Use of Personal Information
3.1 Purpose of Use We may use personal information for the following purposes:
- Providing disability support services and programs
- Assessing eligibility for our services
- Communicating with clients, employees, and stakeholders
- Processing payments, billing, and invoicing
- Complying with legal obligations and government regulations
- Conducting internal research, quality assurance, and improvement activities
4. Disclosure of Personal Information
4.1 Third-Party Disclosure We may disclose personal information to third parties in the following circumstances:
- With consent from the individual or their authorized representative
- When required by law or as part of legal proceedings
- To trusted service providers who assist us in delivering our services (e.g., IT support, payment processors, healthcare providers)
- For research or statistical purposes, in a de-identified format
4.2 Cross-Border Disclosure We do not currently disclose personal information to entities located outside of Australia.
5. Data Security
5.1 Information Security Measures We employ reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include but are not limited to firewalls, encryption, secure data storage, access controls, staff training, and regular system monitoring.
5.2 Breach Notification In the event of a data breach that creates a risk of serious harm, we will comply with our legal obligations to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, we will take reasonable steps to securely dispose of or de-identify personal information.
7. Access and Correction
Individuals have the right to access their personal information held by us, subject to certain exceptions provided by law. Requests for access or correction should be made in writing using the contact details provided in Section 9. We will respond to such requests within a reasonable timeframe and may require proof of identity to ensure the security of personal information.
8. Complaints Handling
If you have concerns or wish to lodge a complaint regarding the handling of your personal information, please contact us using the details provided in Section 9. We will investigate and respond to complaints in accordance with our obligations under applicable privacy laws.
9. Contact Information
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following details:
Marika Care.
ABN: 32 658 412 929.
Address: 200 Darebin Drive Lalor VIC 3075.
Email Address: info@marikacare.com.au
Phone: 0406936117
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to periodically review this policy to stay informed about how we handle your personal information.
By using our services or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
